soft-skills
11 articles
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How QA Talks to Developers: «It's Not a Bug», Priorities and Tone Without War
Half of QA's job isn't finding a bug — it's getting it fixed. How to answer «it's not a bug, it's a feature», how severity differs from priority, how to write a bug report that prevents arguments, keeping the tone «the behavior is broken, not you broke it», what to do about «can't reproduce», and when to escalate.
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Proving QA's Value: Metrics and Impact That Management Actually Sees
QA is often seen as a bottleneck and a cost center, and "found N bugs" is a bad metric. A first-person take: what NOT to measure (bug counts, test-case counts, hours), what to show instead (escaped defects, prevention, risk coverage, speed with quality), the cost of a bug by stage, and how to communicate in business language. With a checklist to make QA's impact visible — and turn it into a case for promotion.
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How to Deliver Bad News: A Bug Before Release, a Slipped Deadline, "Quality Dropped"
QA is the perpetual bearer of bad news, and HOW you deliver it decides whether you're heard or remembered as the one who always whines and "blocks the release." A first-person take: the fact → impact → options → recommendation formula, data instead of emotion, escalation without drama, the "I surface risk, I don't block" framing, and speaking the language of a developer / manager / stakeholder. With a checklist and phrase templates.
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Manual → Automation: How to Make the Switch Without Breaking
"Learn Python and Selenium" is the most common and most useless advice. The switch to automation doesn't break on syntax. A first-person take: the three pits (automating everything, thinking automation is "writing tests", dropping the manual mindset), a route that works (minimal language, start with API tests, then UI with architecture, Git/CLI/CI), why your manual past is an advantage (you know WHAT to automate, you're the oracle, repro steps, exploration), and the transition anti-patterns.
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A QA's first 30 days on a new project — how to ramp up without doing anything dumb
Day one: unfamiliar product, confusing environments, and someone's already asking you to 'take a quick look at this feature.' A first-person take: fresh eyes as a resource with an expiration date, a week spent as a user, a risk map built from three questions to the team ('what breaks most often? what was the last incident? where are you afraid to touch?'), exemplary first bug reports, why criticizing processes in week two is the worst move, small finished improvements by the end of the month, and a 30-day checklist.
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"How long will testing take?" — giving estimates without digging your own grave
You blurt out "two days" in three seconds, and that number then lives for weeks — and gets used against you. A first-person take: why test estimation is a special genre (you're estimating the quality of someone else's work that doesn't exist yet), an estimate as a forecast with assumptions, decomposition instead of a single number, three points instead of one, a named buffer instead of "×2 just in case", and what to say when your time gets cut.
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How QA and developers can stop fighting: reporting bugs and giving feedback without conflict
QA–developer conflict is almost never about the bug — it's about how it's communicated. How to report bugs and give feedback without friction: the bug is about the product, not the person; a report structure that defuses defensiveness; feedback language (SBI and Lara Hogan's formula); severity without drama; handling 'works as designed'; shift-left; when to escalate; blameless culture and a 10-point checklist.
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Burnout in QA: early signs, causes and how to pull yourself (and the team) out
Burnout in testers: how it differs from tiredness (the 3 WHO dimensions), why QA is at risk, the early signs, three levels of causes (personal/team/process), what actually helps, what a team lead should do, and a self-check mini-checklist.
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QA interview in 2026: how to prepare and what's actually asked
A prep map for the QA interview: theory and test-design techniques, severity vs priority, a framework for answering 'test X', bug reports, the API/SQL minimum, automation, behavioral questions via STAR, and company red flags. A 10-point checklist.
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1-1s for QA — what to prepare, templates, and how to talk about growth with your lead
A 1-1 is a tool for your growth, not a status report. 90% of QAs burn 50 meetings a year. 5 types of content, ready scripts for 5 painful topics (promotion, burnout, conflict), a 1-1 doc template, and a pre-meeting checklist.
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Bad news to stakeholders — how QA should communicate release problems
The soft skill that separates junior from senior. Most QAs either drag it out or dump panic. 11 sections: principles, ready templates for 5 typical situations, channels, escalation, postmortem.