Proving QA's Value: Metrics and Impact That Management Actually Sees
QA is often seen as a bottleneck and a cost center, and "found N bugs" is a bad metric. A first-person take: what NOT to measure (bug counts, test-case counts, hours), what to show instead (escaped defects, prevention, risk coverage, speed with quality), the cost of a bug by stage, and how to communicate in business language. With a checklist to make QA's impact visible — and turn it into a case for promotion.