How QA and developers can stop fighting: reporting bugs and giving feedback without conflict
QA–developer conflict is almost never about the bug — it's about how it's communicated. How to report bugs and give feedback without friction: the bug is about the product, not the person; a report structure that defuses defensiveness; feedback language (SBI and Lara Hogan's formula); severity without drama; handling 'works as designed'; shift-left; when to escalate; blameless culture and a 10-point checklist.